small biz marketing solutions

reputation, ratings & reviews

Reputation, Ratings & Reviews Overview

Reputation management solutions for our local Illinois small businesses

Anyone with a computer or cell phone has a voice. Whether you agree with it or not, customer reviews are powerful. Ratings and reviews can be the difference between success or failure. Whether your brand has a negative presence or you’re just getting started, we can ensure you are gleaming online.

Do you know what customers are saying about your locations? If not, it’s time to find out. Neglecting your online reputation costs you customers. In fact, 70 percent of Americans read online reviews before making a purchase, according to market intelligence agency Mintel Group. Now that consumers shape brands as much as companies do, it’s critical to understand how positive online reviews attract potential customers, how negative ones drive them away and what you can do to turn satisfied customers into online advocates.

Positive online reviews from customers contribute significantly to your company’s reputation and revenue. The Harvard Business Review has reported that one additional star in an average online rating generates a 5- to 9-percent increase in revenue. If a location only has a handful of reviews, or an abundance of negative ones, it’s losing business. In fact, nearly 90 percent of consumers read up to 10 reviews before forming their opinion about a company, according to a Vendasta report. And, over 85 percent will hesitate to purchase from a company with negative reviews.

To create a more balanced view of customer sentiment, you must ask customers for feedback consistently. Here are five tips to launch a review requesting system:

TIP 1: Target All of Your Customers Ask them immediately after a visit, or send a review request email. Simple, graphical templates deliver high response rates.

TIP 2: Ask for an Honest Account Let customers provide their honest opinion. Don’t try to coax or manipulate them into providing a review that’s counter to their actual customer experience. Never compensate anyone — customers or employees — for positive reviews. Show customers that you value their feedback — good or bad —and will use it to improve service quality and customer support.

TIP 3: Never Spam Timing is everything. If you send too many emails requesting a review, you risk irritating your loyal customers. To get a good response, send occasional and brief email messages that politely request an honest review, and leave it at that. SUCCESS KIT: Online Reputation Management Copyright © 2017 Reputation.com, Inc.

TIP 4: Roll Out Positive Reviews Over Time Consumers are savvy and may see an influx of positive reviews over a short period of time as being fake. If too many positive reviews show up all at once, you risk losing your audience’s trust before they even have a chance to visit your location. Time posting your requests carefully and regularly.

TIP 5: Showcase Positive Reviews on Your Website and Social Media Once you notice customers posting positive reviews, use those reviews to attract more customers. Syndicate them on your social media channels — such as Facebook — and stream them on your locations’ websites. Syndicating your endorsements will encourage other customers to submit feedback as well as earn you a position as a trusted leader in your space. If you receive negative reviews, don’t try to have them removed. Instead, focus on creating more positive customer experiences and continue your outreach to all customers — the silent majority that might not have thought to review you — perpetuating a cycle of positive reviews to share.

Want a free consultation on your reputation management needs? Let’s get started!

Reputation, Ratings & Reviews Marketing Solutions

Reputation Management Solutions Include

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    Google Business Reviews

    Google reviews are the most important reviews to monitor and manage. If you have a bad Google review image, your ranking will be severely affected not to mention the bad image projected to your potential customers.

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    Social Media Pages

    Whether you’re going to use them or not, you need all social media platforms setup with business pages. Facebook reviews are popular and if you have a bad rating or are not responding to reviews, you’re missing opportunity.

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    Directory Listings

    Yelp, Yellowpages, Foursquare, Waze, Yahoo, 411, Bing, eLocal and AroundMe are a few of the 100+ directory listings included in Yext PowerListings™ platform. The more directories you’re listed in will result in better Google ranking.

Benefits of Reputation Management Solutions

Reputation Management Solutions Provide a Unique Range of Benefits

  • Get to Know Your Customers

    Monitor all your reviews on Google, Facebook, TrustPilot, Yelp, Etc. from a centralized dashboard.

  • Show Off Your Listening Skills

    Respond quickly and professionally when reviews are posted anywhere on the internet. Real-time alerts speed up response time and templates simplify the process.

  • Get More Positive Reviews

    Use email, mobile, SMS or POS based requesting to meet customers where they are. Request reviews from every customer to build your brand and increase rankings and ratings.

  • Help People Choose You

    Stream your reviews to your location webpages to build confidence in your service quality and convince potential customers to choose you over competitors.

  • Small Investment for Growth

    Investing in your brand’s credibility will set your foundation for growth. You will earn more loyal customers when you focus on brand loyalty. Don’t make the mistake of not thinking this is important.

Stop wasting time and get ahead of the competition. Let’s get started!

We went from a 2.0 Google review rating to a 4.8 in less than 6 months. Our business has increased nearly 80% since then. Thanks Jendy!
Sasha Monee
Reputation Management Package Pricing

Invest in the Growth of your Small Business

Free 30 Day Trial. No credit card required. Cancel anytime.

Reputation Basic

Designed for small businesses on a budget. This will get you on the map!
$99 /month
*12 months recommended to see results.
  • Basic Plan includes:
  • Google Business Listing
  • Basic Website SEO
  • Google/Bing Sitemap Submission

Reputation Plus

Designed for businesses looking to be competitive in their industry.
$199 /month
*12 months recommended to see results.
  • Includes all Basic Plan services plus:
  • Yext PowerListings™ Level 1
  • Advanced Website SEO
  • Monthly Blog Article
  • Monthly Social Media Post

Reputation Pro

Designed for businesses that want to stay ahead of their competition.
$299 /month
*12 months recommended to see results.
  • Includes all Plus Plan services plus:
  • Yext PowerListings™ Level 2
  • Advanced Website SEO+
  • Weekly Blog Article
  • Weekly Social Media Post

Reputation Basic

Designed for small businesses on a budget. This will get you on the map!
$1188 /year
*Three months recommended to see results.
  • Basic Plan includes:
  • Google Business Listing
  • Basic Website SEO
  • Google/Bing Sitemap Submission

Reputation Plus

Designed for businesses looking to eliminate costly break/fix IT services
$2388 /year
*Three months recommended to see results.
  • Includes all Basic Plan services plus:
  • Yext PowerListings™ Level 1
  • Advanced Website SEO
  • Monthly Blog Article
  • Monthly Social Media Post

Reputation Pro

A fully comprehensive plan for any business size or needs.
$3588 /year
*Three months recommended to see results.
  • Includes all Plus Plan services plus:
  • Yext PowerListings™ Level 2
  • Advanced Website SEO+
  • Weekly Blog Article
  • Weekly Social Media Post

SAVE 20%! Save on an annual plan with promo code: YEARJENDY20 *

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Reputation Management Ebook Download

The Ultimate Guide to Reputation Management

Reputation.com’s market-leading solutions help you manage every customer touchpoint. Be found, chosen and endorsed, and use customer feedback to continually improve CX.

Free Ebook Download

Download the Ultimate Guide to Reputation Management for Small Businesses by our partners Reputation.com.